Careers

Summary of Duties – Works closely with others in the Sales department to ensure customer satisfaction and problem resolution. Responsible for serving existing customers by selling products and meeting customer needs.

Skills/Qualifications

• Data Entry Knowledge – Must have excellent proofreading, keyboarding and data entry skills; Accurate in taking information, filling out quote sheets and inputting data into computer. 
• Interpersonal Skills – Excellent interpersonal skills with the ability to effectively coordinate, communicate, and relate well with others including superiors, colleagues, and individuals, inside and outside the Company; Ability to successfully interact with others one on one or in a group setting; excellent listening skills; ability to bring others together, reconcile differences, and achieve the desired results. Ability to effectively manage customer & staff relationships, promptly responds to queries, ensure promises are kept and manage expectations.
• Communication Skills – Excellent written and verbal skills.  Ability to read, analyze, interpret, and implement written documents and instructions such as government regulations, procedure manuals, work instructions, freight documents, and software manuals; Ability to write clear and concise correspondence and reports; Ability to verbally communicate well with others such as customers, vendors, and associates.
• Accuracy and Attention to Detail – Very accurate in the preparation and proofing of various documents, reports, correspondence, and computer data entry.
• Critical Thinking – Strong analytical and problem solving skills.  Ability to define problems, collect data, establish facts, and draw valid conclusions.   Ability touse logic, reasoning, education, and experience to interpret information, identify the strengths and weaknesses of alternative solutions, and solve the problem.  Ability to recognize and work through problems created by variables to standardized procedures; Ability to think independently and exercise good judgment.
• Professional – Professional in appearance and conduct.  Believes in and practices integrity and trustworthiness; will do the right thing even when it is not popular; understands the necessity and methods of keeping sensitive information secure and private.
• Innovative – Self-motivated; has the drive and determination to complete tasks in a timely manner with minimal supervision; proactive in identifying and providing customer solutions and resolving issues; high energy with a sense of urgency.
• Organized – Ability to prioritize work and meet deadlines; ability to plan, implement, and complete tasks in a timely manner.

Type of Position:

Full Time

Skills and Qualifications Position Requires:

• Adaptive – Ability to adapt to changing business directions and priorities; Responsive to work flow changes with the ability to quickly prioritize among numerous pressing tasks; Ability to multi-task and thrive in a fast paced environment.
• Flexibility – Ability to adapt to changing business directions and priorities; Responsive to work flow changes with the ability to quickly prioritize among numerous pressing tasks; Ability to multi-task and thrive in a fast paced environment;  
• Math Skills – Good mathematical skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals.

Summary of Duties:

• Assist assigned Director of Business Development with internal customer support, and to ensure timely and accurate quote preparation.
• Handle calls from Director of Business Development in assigned areas.
• Input all customer order information into the computer in a timely and efficient manner.
• Services existing accounts, obtains orders, and establishes new accounts.
• Ensure clients request and needs are identified and satisfied.
• Enlist the support of Sales Department, sales team resources, production resources, and other management resources as needed.
• Receive and answer calls from the clients or client service units in relation to the clients request or questions; Answer the client’s questions and ensure their problems are resolved; conduct follow-up tasks.
• Submits orders by referring to price lists and product specifications.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc.
• Recommends new products and services to up sell/cross sell products to customers.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management.
• Maintains professional and technical knowledge by establishing personal networks and participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.
• Proof customer order information received from Director of Business Development for completeness and accuracy.
• Research information and question Director of Business Development as necessary to complete the Job Jacket Input Sheet.
• Price orders and provide quotes to customers as needed.
• Proof Job Jacket edits after they have been input in the system and printed.
• Maintain current and historical Job Jacket records in accordance with established procedures.
• Develop and maintain up-to-date knowledge of all SPC products and product specifications.
• Develop and maintain proficiency with all procedures and manuals used by the Sales Department.
• Coordinate jobs with Production and/or other departments as necessary to meet or exceed customer requirements in a timely manner.
• Assist other Customer Service Representatives as necessary to meet deadlines and department goals.
• Responsible for evaluating workload demands and taking appropriate steps to ensure schedules and goals are maintained according to established SPC procedures.
• Any other duties as required or assigned.

Computer Office Skills:

Good skills in Microsoft Outlook, Word, and Excel; keyboarding and data entry skills; ability and willingness to learn and adapt to new software programs quickly. Ability to use a variety of office equipment to include computers, calculators, fax machine, copiers, and printers.

Working Conditions:

Fast-paced office environment with some exposure to manufacturing/production areas which include dust, noise, moving mechanical parts and vehicles.  The employee must be able to frequently lift and/or carry up to 10 pounds and occasionally up to 50 pounds. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.

Educational/Experience Required

Two (2) years related customer service/data entry or account/project management experience. Degree in related field a plus.

Compensation/Benefits:

• Pay based on experience
• Health Insurance – employer pays 100% of the premium for employee for high deductible ($1,500 individual) plan. Dental Insurance – employer pays 45% of the premium for employee.
• Holiday – seven (8) holidays observed – New Year, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Friday after, Christmas Day

Summary of Duties – Responsible for packaging printed products produced on a printing press.

Skills/Qualifications

• Minimum age of 18.
• Good eye-hand coordination and manual dexterity.
• Ability to use small hand tools and finishing equipment.
• Accuracy and attention to detail in the preparation and proofing of various documents and correspondence.
• Moderate mechanical aptitude – Some troubleshooting and diagnostic skills.
• Ability to define problems and resolve them quickly.
• Moderate mathematical skills – Ability to add, subtract, multiply, and divide in all units of measure including metrics, using whole numbers, fractions, and decimals.
• Ability to use a variety of handheld measuring devices.
• Strong interpersonal skills – Must be a self-starter who is team-oriented, dependable, and cooperative.
• Good verbal and written communication skills – Ability to read, interpret and apply instructions and procedures contained in documents such as procedure manuals, job jackets, safety rules, operating and maintenance instructions, and a variety of technical manuals.
• Ability to write routine reports and correspondences.
• Ability to communicate well with supervisors and associates.
• Good reasoning ability – ability to understand and implement instructions furnished and written, verbal, or diagram form.
• Ability to recognize and work through problems created by variables to standardized procedures.
• Ability to think independently and exercise good judgment.
• Moderate organizational skills – ability to prioritize work and meet deadlines to ensure on-time delivery schedules are met.
• Ability to work under pressure while handling multiple tasks with tight timelines.
• Ability to work with minimal supervision.
• Must be able to distinguish between colors.
• Responsible for all packages of printed material produced on the assigned press.
• Must be willing to work at a reasonable pace to keep up with the product being delivered.
• Review complete job jackets regarding specific bindery requirements and act accordingly.
• Review printed orders to make sure that they correspond to job jackets and are packed correctly.
• Carefully review printed products for quality and defects and report such to Pressman.
• Review labels and shipping instructions for accuracy and deliver finished product to assigned areas…

Type of Position:

Full Time

Working Conditions:

Fast-paced production environment with exposure to dust, noise, and moving mechanical parts and vehicles. The employee must be able to stand up to 10 hours per shift and frequently lift and/or carry up to 10 pounds and occasionally up to 50 pounds. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.

Compensation/Benefits:

• Pay based on experience
• Health Insurance – employer pays 100% of the premium for employee for high deductible ($1,500 individual) plan. Dental Insurance – employer pays 45% of the premium for employee.
• Holiday – seven (8) holidays observed – New Year, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Friday after, Christmas Day